If you can't find the answers to your questions below, please feel to reach out via contact us.
For product and range specific FAQ', please head to our collection pages.
WHAT HAPPENS AFTER I PLACE AN ORDER?
Once your order has been processed and payment accepted, you will receive a confirmation email with your receipt of payment. Orders are processed and dispatched within 24hrs of order confirmation Monday – Friday 9am – 5pm. (ex Public holidays).
HOW LONG DOES IT TAKE TO RECEIVE AN ORDER DISPATCHED WITHIN AUSTRALIA?
Express Post (within Australia) takes up to 1-2 business days.
Standard delivery (within Australia) takes up to 3-5 business days.
Standard delivery to Western Australia takes up to 4-6 business days. Delivery to remote areas may take longer.
* ex weekends and public holidays
HOW LONG DOES IT TAKE TO RECEIVE AN ORDER DISPATCHED INTERNATIONALLY?
International shipping can take anywhere from 5-21 days depending on which country your order is being delivered to. Orders may be subject to delays in customs pending particular items. Should there be any delay in your order you will be notified via the email you have provided.
International orders are shipped at your own risk, damaged items delivered through international shipping methods will not be replaced or refunded.
WHO ARE YOUR CHOSEN SHIPPING CARRIERS?
We use the following carriers to deliver our orders:
Australia Post, StarTrack & Inexpress for International orders.
Whilst we rely on the above carriers to provide sound delivery service, we cannot guarantee delivery times to be exact due to unforeseen errors beyond our control.
CAN I PAY OVER THE PHONE USING MY CREDIT CARD?
Yes sure! Contact us on (+61) 3 9015 9842 or email@example.com and we’ll be happy to help process your payment.
IS MY PAYMENT BEING PROCESSED SECURELY?
Yes. Our payments are processed securely through Shiopify.
WHAT IF MY PARCEL GOES MISSING?
We will endeavor to follow up on any missing or lost parcels with Australia Post on your behalf.
Should you believe your parcel is missing or lost please contact us on firstname.lastname@example.org.
We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place.
WHERE ARE ORDERS SHIPPED FROM?
All orders are dispatched from our Australian headquarters in Melbourne, Victoria.
WHAT IF MY ORDER IS DAMAGED?
If you receive your order and find it to be damaged in transit or you notice an immediate fault, we will replace free of charge within 2 weeks of your order being received.
RETURN TO SENDER
All parcels returned to sender (BodyICE Pty Ltd) due to incorrect address supplied by the customer, acceptance refusal or unclaimed from the Post Office will incur a return fee. Customers who wish to have their parcel re-sent to them will be required to pay the re-postage fee.