We use the following carriers to deliver our orders:
Whilst we rely on the above carriers to provide sound delivery service, we cannot guarantee delivery times to be exact due to unforeseen errors beyond our control.
All orders are shipped within 24hours Monday – Friday 8am – 5pm. (ex Public holidays)
Express Post (within Australia) takes up to 1-2 business days.
Standard delivery (within Australia) takes up to 3-5 business days.
Standard delivery to Western Australia takes up to 4-6 business days. Delivery to remote areas may take longer.
* ex weekends and public holidays
If we have a problem processing your order, we will contact you via email or the phone number you have provided
When choosing bank transfer as your payment option there will be a delay in dispatching your order whilst we wait for funds to transfer.
International shipping can take anywhere from 5-21 days depending on which country your order is being delivered to. Orders may be subject to delays in customs pending particular items. Should there be any delay in your order you will be notified via the email you have provided.
International orders are shipped at your own risk, damaged items delivered through international shipping methods will not be replaced or refunded.
SHIPPING NOTIFICATION AND ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email with the tracking details. If you do not receive an email from us upon placing your order please contact us at [email protected]
We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place.
We will endeavor to follow up on any missing or lost parcels with Australia Post and Fastway Couriers on your behalf. Should you believe your parcel is missing or lost please contact us at [email protected]
RETURNED TO SENDER
All parcels returned to sender (BodyICE Pty Ltd) due to incorrect address supplied by the customer, acceptance refusal or unclaimed from the Post Office will incur a return fee. Customers who wish to have their parcel resent to them will be required to pay the re-postage fee.
At the time of ordering it is your obligation to enter the correct delivery address details. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
For further information please read our full Terms and Conditions. On purchasing with us at BodyICE online you are accepting these terms.