FAQ Page

  • Once your order has been processed and payment accepted, you will receive a confirmation email with your receipt of payment. Orders are processed and dispatched within 24hrs of order confirmation Monday – Friday 8am – 5pm. (ex Public holidays).

  • DOMESTIC SHIPPING Express Post (within Australia) takes up to 1-2 business days. Standard delivery (within Australia) takes up to 3-5 business days. Standard delivery to Western Australia takes up to 4-6 business days. Delivery to remote areas may take longer. * ex weekends and public holidays When choosing bank transfer as your payment option there will be a delay in dispatching your order whilst we wait for funds to transfer.

  • INTERNATIONAL SHIPPING International shipping can take anywhere from 5-21 days depending on which country your order is being delivered to. Orders may be subject to delays in customs pending particular items. Should there be any delay in your order you will be notified via the email you have provided. International orders are shipped at your own risk, damaged items delivered through international shipping methods will not be replaced or refunded.

  • Yes sure! Contact us on (+61) 3 9015 9842 or info@bodyice.com.au and we’ll be happy to help you out. Alternatively, you can pay via direct bank transfer through your financial institution. Please use your Order ID as the payment reference. Orders won’t be shipped until the funds have cleared in our account.

  • Yes. Our payments are processed through Paypal. If you don't have a Paypal account you can still pay through Paypal using your credit card.

  • We will endeavor to follow up on any missing or lost parcels with Australia Post on your behalf. Should you believe your parcel is missing or lost please contact us on info@bodyice.com.au. We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place.

  • All non-European orders are dispatched from our Australia headquarters in Melbourne. European orders are dispatched from our Headquarters in Switzerland.

  • If you receive your order and find it to be damaged in transit, we will replace it within 2 weeks of your order being received.

  • All parcels returned to sender (BodyICE Pty Ltd) due to incorrect address supplied by the customer, acceptance refusal or unclaimed from the Post Office will incur a return fee. Customers who wish to have their parcel re-sent to them will be required to pay the re-postage fee.